Terms of service
Terms and Conditions
ContractPrinter.com, Inc.
1 Acceptance and Scope
These Terms apply to contract screen printing, DTF print and press services, DTF transfers and gang sheets, and artwork services that ContractPrinter.com, Inc. ("we," "us," or "our") provides to distributors, print shops, and other business customers ("you" or "your"). Any additional service terms must be disclosed and agreed to before the applicable work is authorized.
You accept these Terms when, after receiving access to them, you sign an order acknowledgment, affirmatively accept them online, or expressly agree to them in writing, including by email. The person approving represents that they are authorized to act for the customer. Telephone orders must be confirmed in writing. Electronic approvals and records may be used by agreement of the parties.
Your order is an offer to purchase. We accept it by issuing an order confirmation that expressly accepts the work. A payment receipt or file upload alone does not constitute our acceptance. We will refund amounts collected for work we decline and have not performed. Agreed written terms specific to an order control over conflicting general terms. We object to additional or conflicting purchase order terms unless we expressly agree to them in writing.
2 Rights to Submitted Artwork
You represent that you own, license, or otherwise have sufficient authorization to submit and reproduce all logos, trademarks, text, images, and other material you provide. This includes authority from your customer or the rights holder where applicable. The requested use must comply with applicable law and any brand or license restrictions. You grant us permission to use and modify that material as reasonably necessary to prepare, produce, and fulfill your order. We may request evidence of authorization or decline material we reasonably believe infringes another party’s rights.
To the extent permitted by law, you will defend, indemnify, and hold us harmless against third party intellectual property claims arising from material or instructions you supply, including reasonable legal fees and amounts finally awarded or included in an approved settlement. We will promptly notify you and reasonably cooperate at your expense. You may not settle a claim by admitting fault or imposing obligations on us without our written consent. This obligation does not apply to claims caused by our unauthorized use or changes outside your instructions or approval.
3 Display of Trademarks and Customer Work
Logos or customer examples displayed on our website illustrate printing capabilities and do not imply sponsorship or endorsement by the rights holder. We will obtain appropriate permission before using your customer’s artwork or completed order in our advertising. Permission to fulfill an order does not by itself authorize promotional use.
4 Product Images and Proofs
Website photographs, digital mockups, and screen previews are illustrative. Monitor settings, lighting, substrate, and printing method can affect their appearance. They are not exact color or physical samples unless expressly identified and agreed to as such. Product descriptions and express promises that form part of the order remain applicable.
Before approving a proof, check spelling, design, print dimensions, placement, colors, and any details shown. Check quantities, garment information, and shipping instructions in the order confirmation. Obtain any required approval from your customer. We rely on your final approval for details accurately shown in the proof or confirmation. Approval does not excuse our production defects or deviations from the approved specifications. Changes after approval may affect price and timing and require our written acceptance.
5 Customer Supplied Merchandise
For contract printing, you supply the garments or other merchandise unless we agree otherwise. You remain the owner, or the authorized representative of the owner, while the goods are in our possession. Send the purchase order number and a packing list showing styles, colors, sizes, and quantities. You are responsible for supplier shortages and selecting goods suitable for the requested decoration process.
We will use reasonable care in handling your goods and notify you of discrepancies or defects we identify. Receiving goods does not constitute a complete inspection of every item. Manufacturing defects and material characteristics, including heat sensitivity or dye migration, can affect results. Tell us about unusual, high value, irreplaceable, or specialty items before shipping them. We may require testing or decline unsuitable goods. This section does not excuse damage caused by our failure to use reasonable care.
6 Quantities and Spoilage
If you require an exact finished quantity, tell us before we accept the order so we can agree on any extra pieces or testing needed. Any permitted spoilage allowance and its financial treatment must be stated in the quote or order acknowledgment and accepted before production. No automatic spoilage percentage applies under these Terms. Claims for loss or damage are addressed in Sections 15 and 19.
7 Product Consistency
Minor variations in garment dye lots, material, finish, print position, and print appearance can occur within commercially reasonable tolerances. Such variations do not permit a material departure from agreed specifications. Specify critical colors, dimensions, or placement requirements before ordering. Exact screen-to-print color matching and exact matching between printing methods or separate production runs are not promised unless expressly agreed in writing. Any special matching or testing charge must be approved before the work begins.
8 DTF Transfers and Gangsheet Builder
For Gangsheet Builder orders, you upload your artwork, we prepare it for DTF printing, and you receive the prepared artwork for approval. You then confirm the final print sizes and quantities and place your order. We arrange the approved designs on the gang sheet and print them. Artwork approval alone does not place a printing order. Included artwork preparation is provided without charge as described in the applicable service offer. Any work outside that offer must be quoted and approved before a charge is incurred.
For transfers you apply, follow the application and care instructions supplied with the order. Test suitability on the intended garment before applying the remaining transfers. Results depend on the fabric, equipment, temperature, pressure, pressing time, peeling method, and care. We are not responsible for failures caused by unsuitable materials, incorrect application, or improper care. This does not excuse defects in transfers we supply, incorrect instructions we provide, or pressing errors when we perform the application.
9 Production Timing
Production timing begins once the order is accepted, final artwork is approved, all required merchandise and instructions are received, and payment or approved credit requirements are satisfied. Advertised one day or three day service refers to eligible production work in business days and excludes carrier transit, unless the applicable offer expressly states otherwise. Any cutoff, holiday exclusion, or service-specific condition must be disclosed before the order is placed. The order confirmation should state the scheduled ship date.
Tell us about an event date or required delivery date before ordering. A required delivery date is binding only if we expressly accept it in writing. Customer changes, late goods, or delayed approvals may require a revised schedule, which we will communicate. These Terms do not cancel an express delivery commitment we have made.
10 Shipping and Ownership
Provide complete shipping instructions, including the recipient, address, requested service, and any split shipment or blind shipping requirements. For contract orders, we ship to you or directly to your customer using the agreed blind shipping instructions. Shipping, address correction, rerouting, and other requested delivery charges are your responsibility unless included in the accepted price. Charges caused by our shipping error are our responsibility.
Unless otherwise agreed in writing, outbound shipments are shipment contracts from our shipping location. Risk of accidental loss or damage in transit passes to you when correctly addressed, properly packaged goods conforming to the order are delivered to the agreed carrier. This does not relieve us of responsibility for our breach, improper packaging, or shipping errors. Customer supplied merchandise remains the property of its owner throughout. Title to goods we sell passes at carrier handoff unless the order states otherwise.
Tell us before shipment if you require additional declared value or insurance, subject to carrier availability and approved cost. Notify us promptly of transit loss or damage and retain the packaging. We will provide reasonable assistance and submit the carrier claim when the shipping account or carrier rules require us to do so. Carrier claims remain subject to carrier deadlines and coverage limits.
11 Shipping Delays and Events Beyond Our Control
Carrier transit estimates are outside our control unless we expressly guarantee delivery. We are excused from performance only to the extent and for the period prevented by events beyond our reasonable control, such as severe weather, government restrictions, or utility interruptions. We will promptly notify you and take reasonable steps to reduce the disruption. If performance becomes impossible or the parties cancel the unperformed portion in writing, prepaid amounts for that portion will be refunded, subject to lawful charges for authorized work or nonrecoverable commitments already made. Liability for delay is subject to Section 19.
12 Warranties
We will perform our services with reasonable care and provide goods and work that materially conform to the accepted order and approved specifications. Goods we sell will be transferred with good title and free of undisclosed liens. Applicable transferable manufacturer warranties will be made available to you. The handling of customer supplied merchandise is governed by Sections 5, 6, 15, and 19.
TO THE EXTENT PERMITTED BY LAW, EXCEPT FOR THE EXPRESS WARRANTIES AND COMMITMENTS IN THE AGREEMENT, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES NOT NEGATE AN EXPRESS WARRANTY OR ANY RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.
13 Order Changes and Cancellations
Request changes or cancellation promptly in writing. A request is effective only when we confirm it, and work already completed cannot be reversed. You are responsible for authorized work performed and reasonable, nonrecoverable costs committed before cancellation, including approved setup, proof, material, and supplier charges. We will provide an itemized explanation and credit any avoided costs or recoveries so charges are not duplicated.
A processing charge of up to $50 may apply to a canceled order only if disclosed and accepted in advance and reasonably related to administrative work actually performed. It is included in, rather than added again to, charges for the same work. For a low value artwork order, the cancellation charge will not exceed its agreed price unless you approved additional costs. Refunds of remaining prepaid amounts will be issued to the original payment method where available, within 10 business days after the cancellation amount is determined, unless law requires earlier payment.
14 Custom Orders and Returns
Custom printed goods, custom transfers, and completed artwork services are not returnable merely because you change your mind or your customer cancels. This does not limit remedies for defects, our errors, or other rights provided by law. Contact us before returning goods to obtain a return authorization and shipping instructions. For a confirmed defect or error attributable to us, we will arrange or reimburse reasonable authorized return shipping.
15 Claims and Corrective Work
Inspect goods promptly on delivery, including when they are blind shipped to your customer. Report visible defects, shortages, and incorrect items within 15 calendar days of delivery to the designated recipient. Report a defect that could not reasonably be discovered on arrival promptly after discovery. This is a claim notification procedure, not a blanket waiver of undiscoverable defects or nonwaivable legal rights. Provide the order number, quantities affected, photographs, and reasonable access to samples or goods for inspection.
Stop using or applying affected goods once an issue becomes apparent and take reasonable steps to avoid further loss. We are not responsible for additional avoidable damage caused by continuing after discovering the issue. For a valid claim attributable to us, we will, at our expense and within a reasonable time, correct the work, replace the affected goods, or refund or credit the affected charges. A credit requires your agreement. If correction or replacement is not reasonably achievable, we will provide a refund subject to applicable law.
If our failure to use reasonable care causes loss of or irreparable damage to customer supplied merchandise, our remedy is replacement with the same or a reasonably equivalent item, or reimbursement of its documented reasonable replacement cost without retail markup, together with correction or refund of the affected decoration charges. There will be no double recovery for the same loss. This obligation applies outside any valid, expressly agreed spoilage allowance and is subject to Section 19.
16 Sales Tax
We collect sales tax when required by applicable law. If you claim an exemption or purchase for resale, provide a properly completed certificate valid for the transaction and jurisdiction. An exemption claimed by your customer does not automatically exempt your purchase from us. We may collect tax if acceptable documentation has not been provided and will process any later adjustment as permitted by law. Send documentation to orders@contractprinter.com.
17 Payment Terms
Payment is due as stated in the accepted quote or order confirmation. Unless we approve credit or another arrangement in writing, payment is required before production. Net 30 terms are available only after approval of a completed credit application and mean payment is due 30 calendar days after the invoice date, unless otherwise agreed. Your payment obligation does not depend on payment from your customer.
Notify us promptly of a good faith invoice dispute and pay undisputed amounts when due. We may suspend further work for overdue undisputed balances after notice. To the extent permitted by law, you are responsible for reasonable attorney fees, collection fees, and costs actually incurred in collecting overdue amounts lawfully owed. No interest rate or late fee is imposed by these Terms unless separately disclosed and agreed to in writing.
18 Returned Checks
A check returned for insufficient funds may incur a service charge of $50, or the lower amount permitted by applicable law, provided required notice and other legal conditions have been satisfied. The original balance remains due. We may require an alternative payment method before resuming work. This fee does not authorize duplicate recovery of the same costs.
19 Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, THE CORRECTION, REPLACEMENT, REIMBURSEMENT, AND REFUND REMEDIES IN SECTION 15 ARE THE EXCLUSIVE CONTRACTUAL REMEDIES FOR DEFECTIVE GOODS OR WORK. OUR TOTAL LIABILITY ARISING FROM AN ORDER WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE FOR THAT ORDER, PLUS ANY REPLACEMENT OR REIMBURSEMENT AMOUNT OWED FOR CUSTOMER SUPPLIED MERCHANDISE UNDER SECTION 15.
TO THE EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR LOST PROFITS OR INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING EVENT LOSSES OR PENALTIES IMPOSED BY YOUR CUSTOMER. THESE LIMITS DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED. THEY DO NOT ELIMINATE REMEDIES REQUIRED BY LAW IF AN EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
20 Governing Law and Changes to These Terms
Pennsylvania law governs the agreement, subject to any law that cannot validly be excluded. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. The version provided and accepted for an order governs that order. Later changes apply to future orders after notice and acceptance and do not retroactively change an existing order.
21 Contact Us
ContractPrinter.com, Inc.